Terms of Service

"Service" means the SyncBuilder integration platform, website, applications, APIs and documentation. "You" or "Customer" means the person or organisation using the Service. "Customer Data" means the data you connect to, process or transfer through the Service. "Connection" means a link you configure to a third-party system, such as a webshop, ERP, database or file store.

SyncBuilder is a hybrid integration platform that lets you build workflows which read, transform and write data between your own systems and third-party services. We provide the platform; you are responsible for the systems you connect and the data you move through them.

We may add to, change or remove features over time. We will make reasonable efforts to give notice of material changes that significantly reduce core functionality.

To use most of the Service you must create an account, and you may be required to enable two-factor authentication. You must provide accurate information, keep your credentials secure and are responsible for all activity under your account.

You must be at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.

You agree not to: use the Service unlawfully or in breach of third-party rights; access or move data you are not authorised to handle; disrupt, reverse engineer or attempt to gain unauthorised access to the Service or its infrastructure; use the Service to distribute spam, malware or unlawful content; or resell the Service without our written permission.

We may suspend or limit access if we reasonably believe your use threatens the security, integrity or availability of the Service, or breaches these Terms.

The Service connects to third-party systems that you choose, for example Shopify, ERP systems, databases or storage providers. Your use of those systems remains subject to their own terms. You are responsible for holding the rights, licences and credentials needed for each Connection. We are not responsible for the availability, accuracy or actions of third-party services.

Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment provider. Unless stated otherwise, fees are exclusive of VAT and any other applicable taxes.

Subscriptions renew automatically for the same period unless cancelled before the end of the current term. You may cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

We may change our prices. We will give reasonable advance notice, and changes take effect from your next renewal.

We may offer a free trial. Unless you cancel before it ends, the plan you selected may start automatically and be charged. We may change or withdraw trial offers at any time.

You retain all rights to your Customer Data. You grant us a limited right to host, process and transmit it solely as needed to provide the Service.

Where we process personal data on your behalf, we act as processor and you as controller under the GDPR. That processing is governed by our Data Processing Agreement, which forms part of these Terms. We host and process data within the EU.

You are responsible for the lawfulness of the data you process through the Service and for having a valid legal basis to do so.

We work to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. The Service is provided on an "as available" basis, and planned maintenance or factors beyond our control may affect availability.

We provide support through the channels described on our website, according to your plan.

The Service, including its software, design and content, is owned by SyncBuilder or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for the duration of your subscription. You may not copy, modify, distribute or create derivative works except as permitted by law or these Terms.

Any feedback you choose to give us may be used by us without restriction or obligation to you.

Each party may receive non-public information from the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms. This does not apply to information that is or becomes public, was already known, is independently developed, or must be disclosed by law.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements or that data transfers will be uninterrupted or error-free.

To the maximum extent permitted by law, SyncBuilder is not liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve (12) months before the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for intent or gross negligence.

You will indemnify and hold SyncBuilder harmless from any third-party claims arising out of your Customer Data, your use of the Service, or your breach of these Terms or of applicable law.

These Terms apply for as long as you use the Service. You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or where required by law.

On termination, your right to use the Service ends. We will make your Customer Data available for export for a limited period and then delete it in line with our data-retention practices, unless we are required by law to keep it.

We may update these Terms from time to time. If a change is material, we will give reasonable notice, for example by email or through the Service. Continued use of the Service after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the Netherlands. Any disputes will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise. If you are a consumer, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence.

If any provision of these Terms is found to be unenforceable, the remaining provisions stay in effect. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. These Terms, together with the documents they reference, are the entire agreement between you and us regarding the Service.